Privacy Policy


Understanding How We Handle Your Data


Introduction


This privacy policy explains in simple terms what personal information we collect when you visit sjark.co.uk, why we collect it, and how we use it. Personal information means any data that could identify you as an individual. For more detailed information, please read through this entire policy.


Who Controls Your Data?


The data collected on this website is managed by the website operator (us). You can find our contact details in the website's legal notice.


How We Collect Your Data


We collect data in two ways:


  • Information you provide directly to us, such as when you fill in a contact form
  • Information our systems collect automatically when you visit our website, like technical data about your browser, operating system, and when you accessed our website


Why We Use Your Data


We use your data to:


  • Ensure our website works properly
  • Analyse how visitors use our site to improve it


Your Rights Regarding Your Data


You have the right to:


  • Request information about your stored data at any time, free of charge
  • Ask for your data to be corrected, blocked, or deleted
  • Contact us with questions about privacy and data protection
  • File a complaint with the appropriate regulatory authorities


Website Analytics


When you visit our website, we may analyse your browsing behaviour. This is primarily done using cookies and analytics tools. This analysis is usually encrypted and pseudonymised, meaning we cannot identify you personally through this data. You can object to this analysis or prevent it by not using certain tools, as explained below.


Detailed Legal Information


Data Protection Commitment


We take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with data protection laws and this privacy policy. Please note that data transmitted via the internet (for example, via email) may be subject to security breaches. Complete protection of your data from third-party access is not possible.


Who Is Responsible for This Website


The party responsible for processing data on this website is detailed in the website's legal notice. The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.


Withdrawing Your Consent


Many data processing operations are only possible with your express consent. You may withdraw your consent at any time with future effect. Simply send us an informal email. Please note that data processed before we receive your request may still be legally processed.


Right to Complain to Regulatory Authorities


If you believe there has been a breach of data protection legislation, you have the right to file a complaint with the appropriate regulatory authorities.


Data Portability Rights


You have the right to receive data that we process based on your consent or to fulfil a contract, in a standard, machine-readable format, delivered to you or a third party. If you request direct transfer to another responsible party, this will only be done if technically feasible.


Website Security


This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as enquiries you send to us. You can recognise an encrypted connection when your browser's address changes from "http://" to "https://" and a lock icon appears in your browser's address bar.


When encryption is active, data you transfer to us cannot be read by third parties.


Secure Payments


If you enter into a contract requiring payment information (such as account numbers for direct debits), we will require this data to process your payment. Payment transactions using common methods (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections.


Information, Blocking, Deletion


As permitted by law, you have the right to free information about your stored personal data, its origin, recipients, and the purpose of its processing. You also have the right to have your data corrected, blocked, or deleted.


Opposition to Promotional Emails


We expressly prohibit using contact data published in our website's legal notice for sending promotional or informational materials that have not been explicitly requested.


How We Use Data on Our Website


Cookies


Some of our web pages use cookies. Cookies are small text files stored on your computer by your browser. They don't harm your computer or contain viruses. Cookies help make our website more user-friendly, efficient, and secure.


Server Log Files


Our website automatically collects and stores information that your browser transmits to us in "server log files".


Contact Forms


If you send us questions via a contact form, we collect the data entered on the form, including your contact details, to answer your question and any follow-up questions. We do not share this information without your permission.


Processing Customer and Contract Data


We collect, process, and use personal data only as necessary to establish or modify legal relationships with us (master data).


Data Transmission for Online Purchases


We transmit personally identifiable data to third parties only as required to fulfil your contract terms.


Data Transfer for Digital Services


We transmit personally identifiable data to third parties only as required to fulfil your contract terms with us.


Analytics and Advertising


Matomo (formerly Piwik)


This website uses the open-source web analytics service Matomo.


Newsletter


Newsletter Subscription


If you subscribe to our newsletter, we require a valid email address and information verifying you own the email address.


Plugins and Tools


YouTube


Our website uses plugins from YouTube (operated by Google). The operator is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with a YouTube plugin, a connection to YouTube servers is established. YouTube's server is informed about which of our pages you've visited. If you're logged into your YouTube account, YouTube can associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube to make our website appealing, which constitutes a legitimate interest pursuant to Article 6(1)(f) of the GDPR.

For more information about handling user data, please see YouTube's privacy policy at https://www.google.co.uk/intl/en/policies/privacy.